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Let us manage your IT so you can manage your business

Our clients have trusted Root-InfoTech for over 40 years. We must be doing something right!

Managed IT Services

Backup and Disaster Recovery

Cybersecurity Risk Protection

The professionals at Root-InfoTech serve as your internal IT department, managing all your technology needs. You can optimize your budget by selecting from various options, including a flat monthly fee or a pay-as-you-go plan. Root-InfoTech’s seasoned team monitors your network around the clock, proactively addressing issues before they escalate.

In the event of a cyber-attack or natural disaster, having a data backup and disaster recovery plan is crucial for your business continuity. Root-InfoTech is committed to ensuring your backups are secure and accessible, both onsite and offsite. We work with you to create a detailed recovery roadmap and regularly update this plan to align with your evolving IT requirements.

Root-InfoTech will conduct a thorough investigation of a company’s digital infrastructure to identify vulnerabilities that could compromise its online operations. Through this proactive approach, businesses can develop strategies to protect their digital assets, ensuring robust security measures are in place to thwart any malicious activities.

Root-InfoTech

Why have Managed IT support

In smaller companies, having a dedicated in-house technician isn’t practical. There just aren’t a consistent flow of computer needs to justify the cost and the salary for an IT Support person can be high.

In these situations, most companies find outsourced technical support is the answer to look after the company’s computer systems. Outsourced IT Support, often called Managed IT Support, is basically an in-house IT support department. They can monitor your computer system 24/7 without even being in your office.

With Managed IT support, companies get access to a wider range of skills and knowledge, from individuals with IT related qualifications and previous experience, than they could if they tried to develop an IT position in-house.

They will solve your computer problems, advise on new technology, configure hardware, with a team of other highly qualified support technicians.

Why you NEED Managed IT support from Root-InfoTech

Hardware Support

Root-InfoTech monitors the health of all computers, servers and network devices. Using our RMM software, we can address connectivity problems, hardware and software issues, track warranties, and much more. We are able to identify problems before they occur and proactively remedy the situation.

Patch Management

Software Updates are often overlooked and taken for granted. They are actually essential to security. But they can also come with bugs, break features, cause other issues. Root-InfoTech monitors all updates and schedules them to install during designated after-hour time periods. This keeps you safe and secure but also ensures they don’t get in your way.

Data Backup

Backing up data requires constant monitoring to ensure what is backed up is as current as possible, as well as reliably accessible in the event of an emergency. There are endless ways to lose valuable data or emails. Root-InfoTech uses a multi-platform approach to ensure reliable and redundant backups. Backups are stored locally as well as offsite to ensure they are always available. 

Office 365

Microsoft Office 365 is used everywhere and by everyone. Maintaining a well-organized platform ensures your company stays current with accurate user information and correct licensing. Root-InfoTech can show you how to take advantage of the hundreds of features Office 365 has to offer that you may not have even known about.

Computer support
Network services

What others say about Root-InfoTech

Computer support review

Without you, ISEE would not be able to meet our members’ needs & expectations.

“I cannot express how much your assistance has meant to ISEE and me. Without you, ISEE would not be able to meet our members’ needs & expectations. From the bottom of my heart… Thank you!”

Steven Shivak, Executive Director, International Society of explosive engineers


Computer support review

Every time I call upon your assistance I am in awe of how fast, proficient and complete your results come through.

“I am writing this letter to show my sincere appreciation and to compliment you on how you run your business.  In a word, you are a master!  Every time I call upon your assistance I am in awe of how fast, proficient and complete your results come through.  You should write your own book on customer service, since I believe you have mastered the delivery of outstanding service.  Yes, many books have been written on the subject but you have achieved greatness in providing excellent service delivery.”

Bill Woodburn, President, Choice Relocation management


PC support review

They worked tirelessly on Friday night and the entire weekend to clean up my mess!

“Cary and Brian have been a lifesaver.  My Gmail account got hacked and like with identity theft, the aftermath was disastrous. They worked tirelessly on Friday night and the entire weekend to clean up my mess and send notices to 4,900 contacts in my address book. On Monday morning everything was resolved and I was conducting business as usual!”

Paul Nussbaum, Founder, Chairman and CEO of waramaug hospitality


IT support review

Yes, it gave me great joy to see the staff elated with the new equipment. 

“Mr. Walsh waited very patiently while we did our due diligence. Even helped us as we gathered quotes. Brian and he worked diligently with me and made sure everything was operational by the end of the day. We are so pleased! We found this company on the Better Business Bureau website and they did not disappoint!”

christina tarter, credit union manager, cleveland church of christ federal credit union


Website support review

Root-InfoTech went the extra mile for us – their staff person pulled an all-nighter!

“I encountered a serious problem during the busy tax season in connection with our tax compliance practice, which is a significant component of our CPA practice. Our network went down and we needed to be up and running the next day in view of our statutory deadlines. Root-InfoTech went the extra mile for us – their staff person pulled an all-nighter and dealt with our problem between 11pm and 6am. We were operational when our staff arrived the next day at 8am. This outstanding performance was beyond the call of duty and cemented our loyalty to Root-InfoTech.”

William Wortzman, CPA and President, Wortzman & Gingerich


Managed IT support review

I am eternally grateful for the wise counsel and timely support provided by the staff of Root-InfoTech.

“Root-InfoTech has provided IT consulting to John J. Ready and Associates since 1994. I am eternally grateful for the wise counsel and timely support provided by the staff of Root-InfoTech. The consultants, trainers and IT pros have guided us through multiple upgrades in hardware, software, systems, applications and networking in a consistent and thorough manner by focusing on our needs, and by knowing our business. They have focused on supporting our core needs with the goal of forming a long term relationship based on our satisfaction.”

John J. Ready, OSBA Certified SpecialisT, Family Relations Law 

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