Let us manage your IT so you can manage your business
Our clients have trusted Root-InfoTech for over 40 years. We must be doing something right!
Offload your IT needs to our team of experts who will work tirelessly 24/7 to ensure your network services are ready when you need them. We handle all aspects of IT support. Whether it is maintaining your Software, Network Infrastructure or Web Development, we will be there for you. Contact us for a free network assessment and consultation.
Managed IT Services
Backup and Disaster Recovery
Cybersecurity Risk Assessment
It’s important to match your IT Support needs with the right type of resources. That’s not as easy as it sounds with today’s everchanging technology. But with Managed IT services from a trusted partner like Root-InfoTech, we take that burden off your shoulders. The experts at Root-InfoTech act as your in-house IT department and manages all of your technology.
You maximize the value in your budget by choosing a variety of options from a flat monthly rate to pay as you go. At Root-InfoTech, our experienced team will monitor your network 24/7 and proactively resolve issues before they become headaches. Our support agreements include well-defined expectations so you know what to expect from us. We service any type of technology from mobile devices, email, VoIP, servers, virtual technology to wireless, LAN/WAN, and others.
If a ransomware attack, cyber attack or a natural disaster such as a fire struck your business, do you have a data backup and disaster recovery plan? Could you access your account receivables? Could you make your next payroll? Where would your employees work from and access your company data securely? With a robust data backup and recovery plan, your business could continue despite a blow like this. Root-InfoTech offers the data recovery solution to protect you from these unpredictable realities.
Root-InfoTech will ensure you have safe and secure backups both onsite and offsite. We will work with you to define a step-by-step process on how to recover from such a disaster. We will review this procedure with your periodically to evolve as your IT needs grow.
Imagine your digital world as a big adventure playground filled with secrets and mischievous characters. Cybersecurity risk assessment is like putting on your detective hat and exploring this playground to find all the hidden traps, dangers, and potential troubles that could mess up your online presence. It’s a smart way for businesses to take a close look at their digital stuff like important data and computer systems and figure out what could go wrong – whether it’s sneaky hackers, pesky viruses, or other cyber troublemakers. By doing this detective work, they can come up with a plan to keep everything safe and secure, just like making sure your treasure map is well-guarded from the hands of misbehaving pirates. It’s all about being a digital superhero and making sure the bad guys don’t stand a chance against your high-tech shield!
Why have Managed IT support
In smaller companies, having a dedicated in-house technician isn’t practical. There just aren’t a consistent flow of computer needs to justify the cost and the salary for an IT Support person can be high.
In these situations, most companies find outsourced technical support is the answer to look after the company’s computer systems. Outsourced IT Support, often called Managed IT Support, is basically an in-house IT support department. They can monitor your computer system 24/7 without even being in your office.
With Managed IT support, companies get access to a wider range of skills and knowledge, from individuals with IT related qualifications and previous experience, than they could if they tried to develop an IT position in-house.
They will solve your computer problems, advise on new technology, configure hardware, with a team of other highly qualified support technicians.
Why you NEED Managed IT support from Root-InfoTech
Hardware Support
Root-InfoTech monitors the health of all computers, servers and network devices. Using our RMM software, we can address connectivity problems, hardware and software issues, track warranties, and much more. We are able to identify problems before they occur and proactively remedy the situation.
Patch Management
Software Updates are often overlooked and taken for granted. They are actually essential to security. But they can also come with bugs, break features, cause other issues. Root-InfoTech monitors all updates and schedules them to install during designated after-hour time periods. This keeps you safe and secure but also ensures they don’t get in your way.
Data Backup
Backing up data requires constant monitoring to ensure what is backed up is as current as possible, as well as reliably accessible in the event of an emergency. There are endless ways to lose valuable data or emails. Root-InfoTech uses a multi-platform approach to ensure reliable and redundant backups. Backups are stored locally as well as offsite to ensure they are always available.
Office 365
Microsoft Office 365 is used everywhere and by everyone. Maintaining a well-organized platform ensures your company stays current with accurate user information and correct licensing. Root-InfoTech can show you how to take advantage of the hundreds of features Office 365 has to offer that you may not have even known about.
Without you, ISEE would not be able to meet our members’ needs & expectations.
“I cannot express how much your assistance has meant to ISEE and me. Without you, ISEE would not be able to meet our members’ needs & expectations. From the bottom of my heart… Thank you!”
Steven Shivak, Executive Director, International Society of Explosives Engineers
Every time I call upon your assistance I am in awe of how fast, proficient and complete your results come through.
“I am writing this letter to show my sincere appreciation and to compliment you on how you run your business. In a word, you are a master! Every time I call upon your assistance I am in awe of how fast, proficient and complete your results come through. You should write your own book on customer service, since I believe you have mastered the delivery of outstanding service. Yes, many books have been written on the subject but you have achieved greatness in providing excellent service delivery.”
Bill Woodburn, President, Choice Relocation Management
They worked tirelessly on Friday night and the entire weekend to clean up my mess!
“Cary and Brian have been a lifesaver. My Gmail account got hacked and like with identity theft, the aftermath was disastrous. They worked tirelessly on Friday night and the entire weekend to clean up my mess and send notices to 4,900 contacts in my address book. On Monday morning everything was resolved and I was conducting business as usual!”
Paul Nussbaum, Founder, Chairman and CEO of Waramaug Hospitality
Root-InfoTech went the extra mile for us – their staff person pulled an all-nighter!
“I encountered a serious problem during the busy tax season in connection with our tax compliance practice, which is a significant component of our CPA practice. Our network went down and we needed to be up and running the next day in view of our statutory deadlines. Root-InfoTech went the extra mile for us – their staff person pulled an all-nighter and dealt with our problem between 11pm and 6am. We were operational when our staff arrived the next day at 8am. This outstanding performance was beyond the call of duty and cemented our loyalty to Root-InfoTech.”
William Wortzman, CPA and President, Wortzman & Gingerich
I am eternally grateful for the wise counsel and timely support provided by the staff of Root-InfoTech.
“Root-InfoTech has provided IT consulting to John J. Ready and Associates since 1994. I am eternally grateful for the wise counsel and timely support provided by the staff of Root-InfoTech. The consultants, trainers and IT pros have guided us through multiple upgrades in hardware, software, systems, applications and networking in a consistent and thorough manner by focusing on our needs, and by knowing our business. They have focused on supporting our core needs with the goal of forming a long term relationship based on our satisfaction.”
John J. Ready, OSBA Certified Specialist, Family Relations Law