Here’s what our clients are saying. Can you say the same about your IT partner?
Every time I call upon your assistance I am in awe of how fast, proficient and complete your results come through.
“I am writing this letter to show my sincere appreciation and to compliment you on how you run your business. In a word, you are a master! Every time I call upon your assistance I am in awe of how fast, proficient and complete your results come through. You should write your own book on customer service, since I believe you have mastered the delivery of outstanding service. Yes, many books have been written on the subject but you have achieved greatness in providing excellent service delivery.”
They worked tirelessly on Friday night and the entire weekend to clean up my mess!
“Cary and Brian have been a lifesaver. My Gmail account got hacked and like with identity theft, the aftermath was disastrous. They worked tirelessly on Friday night and the entire weekend to clean up my mess and send notices to 4,900 contacts in my address book. On Monday morning everything was resolved and I was conducting business as usual!”
Knowledgeable and insightful contributor to the success of our IT operations!
“Jewish Family Service Association of Cleveland has had a relationship with Root-InfoTech for over ten years. Under President Cary Root’s leadership, they helped our organization develop a sophisticated college loan allocation system, which enables us to award over one million dollars a year to hundreds of students in an efficient manner, saving hundreds of hours of valuable staff time and effort. Additionally, Cary Root has served as chairman of our JFSA’s Information Technology Committee of the Board of Directors. In that role he has been a knowledgeable and insightful contributor to the success of our IT operations.”
I am eternally grateful for the wise counsel and timely support provided by the staff of Root-InfoTech.
“Root-InfoTech has provided IT consulting to John J. Ready and Associates since 1994. I am eternally grateful for the wise counsel and timely support provided by the staff of Root-InfoTech. The consultants, trainers and IT pros have guided us through multiple upgrades in hardware, software, systems, applications and networking in a consistent and thorough manner by focusing on our needs, and by knowing our business. They have focused on supporting our core needs with the goal of forming a long term relationship based on our satisfaction.”
Root-InfoTech went the extra mile for us – their staff person pulled an all-nighter!
“I encountered a serious problem during the busy tax season in connection with our tax compliance practice, which is a significant component of our CPA practice. Our network went down and we needed to be up and running the next day in view of our statutory deadlines. Root-InfoTech went the extra mile for us - their staff person pulled an all-nighter and dealt with our problem between 11pm and 6am. We were operational when our staff arrived the next day at 8am. This outstanding performance was beyond the call of duty and cemented our loyalty to Root-InfoTech.”
Great job on our website and for making us feel like we’re the most important client you have!
“Thank you gentlemen, both of you, for always making us feel like we're the most important client you have. I'd like to bottle that and pour it on all our reps here. Also thanks to Root-InfoTech because I can now see in real time who is going to our site and what impact it's having for us, including the ROI!”
They are always immediately available and able to resolve any issues without as much as a hiccup.
“We operate a multi-office Heart Center with advanced imaging and complex technology. Root-InfoTech has provided our IT support from development to implementation as well as handling all of our service needs any time an issue might arise. They are always immediately available and able to resolve any issues without as much as a hiccup. We recently required a significant technology upgrade (effectively replacing the entire existing system) as a result of our company growth. Root-InfoTech provided the upgrade during our downtime over the course of a single weekend and we were able to provide excellent patient care without interruption.”
Without reservation, I recommend Cary Root and the Root-InfoTech Team.
“I recently began to experience issues with the function of my laptop. I placed a call to Root Info-Tech and within minutes, a technician had remotely accessed my laptop to diagnose the issue. The technician devoted the time and effort it took get my computer back up and running as quickly and as seamlessly as possible. Cary Root, President and Owner, fosters the culture of philanthropy and social responsibility at Root Info-Tech and has been a loyal donor of services to our organization since 1993. Root Info-Tech keeps up with changes and advancements in technology and puts their knowledge and expertise to work for us. The entire staff is dependable, reliable, and extremely professional paying attention to minute details which helps us provide the best service possible. We are very pleased with all levels of services we have received over these two decades. Without reservation, I recommend Cary Root and the Root Info-Tech Team.”